Preparing for the MB-280: Microsoft Dynamics 365 Customer Experience Analyst exam can be challenging without the right resources. Luckily, the latest MB-280 practice test questions from PassQuestion are designed to help candidates get the best preparation possible. These practice questions are tailored to cover all aspects of the exam, providing a comprehensive understanding of key topics, test formats, and scenarios you may encounter during the real exam. With these expertly MB-280 Practice Test Questions, candidates can assess their knowledge, identify areas for improvement, and boost their confidence before taking the actual exam.

Introduction to MB-280: Microsoft Dynamics 365 Customer Experience Analyst Exam

The MB-280 certification exam is designed for professionals who specialize in improving the customer experience through Microsoft Dynamics 365 Sales. This exam validates the candidate’s ability to configure and customize Dynamics 365 Sales to enhance the sales process for organizations. PassQuestion’s practice test questions offer a solid foundation for those preparing for the exam, focusing on core topics and providing insights into the types of questions and challenges candidates may face.

Who Should Take the MB-280 Exam?

The MB-280 exam is ideal for candidates who are either already working with or planning to implement Dynamics 365 Sales in their organizations. It’s best suited for professionals who have a strong understanding of customer experience capabilities, sales processes, and the seller’s perspective. You’ll need experience in configuring and customizing Dynamics 365 Sales as well as using Microsoft Power Platform to extend its capabilities.

Key Responsibilities of a Microsoft Dynamics 365 Customer Experience Analyst

As a Microsoft Dynamics 365 Customer Experience Analyst, your responsibilities include configuring and customizing Dynamics 365 Sales to create tailored business solutions. You’ll focus on automating sales processes, improving customer relationships, and providing actionable insights through the platform. Your role also involves utilizing Microsoft Power Platform to enhance and extend the functionality of Dynamics 365 Sales, ensuring a seamless integration across the company’s sales operations.

Skills at a glance

Implement Dynamics 365 Sales (25–30%)
Configure and customize Dataverse and model-driven apps (25–30%)
Implement the Dynamics 365 App for Outlook (10–15%)
Implement security and customizations in Dynamics 365 Sales (10–15%)
Demonstrate Dynamics 365 Customer Insights capabilities (10–15%)
Extend and enhance Dynamics 365 Sales capabilities (5–10%)

View Online Microsoft Dynamics 365 Customer Experience Analyst MB-280 Free Questions

1. You have added the timeline control to the Pet main form, then saved and published your changes. You need to configure the timeline to display related Pet activities as required by Terra Flora. Which two actions should you perform? Each correct answer presents a complete solution. Choose two, NOTE: Each correct selection is worth one point.
A.In the Record types of the timeline settings, uncheck the Notes option.
B.In the Activity area of the timeline settings, remove all activity types, except for Task. Email and Phone Call.
C.In the Record types of the timeline settings, uncheck the Posts option.
D.In the Record types of the timeline settings, uncheck the Activities option.
E.In the Notes area of the timeline settings, uncheck the Remove notes title when authoring option.
Answer: B, C

2. You need to configure the required audit settings.
Which two actions should you perform? Each correct answer presents part of Ihe solution. Choose two. NOTE: Each correct selection is worth one point.
A.Enable auditing on the Dietary requirements column.
B.Enable auditing on the Pettable.
C.Enable auditing on the Contact tab\e.
D.Enable auditing on the Email address column.
E.Enable Start read auditing in system settings.
F.Enable Audit user access in system settings.
Answer: A, B

3. You need to ensure the active stage of the business process flow is visible in the view. Which two actions should you perform? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.
A.Add a page for the Onboard new pet table to the Sales Professional app.
B.Add columns from the stable to the Active Onboard new pet view.
C.Add columns from the Pet table to the All Onboard new pet view.
D.Create a new column on the Pet table named “Onboarding stage” and add it to the Active pets view.
Answer: B, D

4. You need to configure search to ensure the administrators can find all records which reference Corgis. Which action must you perform?
A.Within system settings, select up to 10 relevant tables.
B.Within the solution, ensure all relevant tables are indexed.
C.For all relevant tables, ensure that the Can enable sync to external search index setting is False.
D.Add columns to be searched to the Lookup view for each relevant table.
Answer: B

5. You need to identify the duplicate pet records, so they can be manually merged by the carer. What must you create?
A.Two duplicate detection jobs and two duplicate detection rules
B.One duplicate detection job and three duplicate detection rules.
C.Two duplicate detection jobs and three duplicate detection rules.
D.Three duplicate detection rules only.
Answer: B

6. You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need to ensure that business process flow duration values are calculated.
Solution: Change the opportunity to an inactive state. Does this meet the goal?
A.Yes
B.No
Answer: A

7. A company plans to use server-side synchronization to synchronize emails, tasks, and appointments between Microsoft Exchange and Dynamics 365 Sales.
The salespeople want to know when their emails will be synced.
You need to describe the server-side synchronization frequency for the salespeople.
How should you describe the frequency?
A.user-defined
B.constant
C.equal intervals
D.dependent on volume
Answer: C

8. You need to update the role configuration for the digital sales team to enable the capability requested. What two actions should you perform? Each correct answer presents part of the solution. Choose two. NOTE: Each correctselection is worth one point.
A.Grant View Audit Summary permissions to the Digital seller security role.
B.Assign the Sales Copilot user role to the members of the digital sales team.
C.Grant View Audit History permissions to the Digital seller security role.
D.Grant View Audit Partitions permissions to the Digital seller security role.
Answer: B, C

9. You need to build a trigger-based journey to send the “Getting started” emails requested by the global sales lead. Which trigger should you use to start the journey?
A.Dataverse record change trigger
B.Custom trigger with lead profile data
C.Custom trigger with contact profile data
D.Email Link Clicked interaction trigger
Answer: A

10. You need to ensure that a user named User1 can assign salespeople to sales territories. The solution must use the principle of least privilege. To which security role should you assign User1?
A.System customizer
B.Sales team member
C.Vice president of sales
D.Salesperson
Answer: C

Conclusion and Final Tips for Success

Successfully passing the MB-280 exam requires a deep understanding of Dynamics 365 Sales, Dataverse, and Power Platform. With the right preparation tools, such as the PassQuestion practice tests, and a focus on real-world application of the concepts covered, you’ll be well-equipped to ace the exam. Remember to focus on hands-on experience and stay up-to-date with the latest features and best practices in Microsoft Dynamics 365.